Return & Exchange Policy

At greige boutique, we want you to truly love your purchase. However, we understand that sometimes an item may not be the right fit.

Please note: Our return and exchange policies differ for online orders and in-store purchases.

Online Orders

Returns

Regular-priced merchandise may be returned for a refund provided that:

• You contact us within 72 hours of receiving your order by emailing hello@greigeboutique.com to request a return.
• The item is returned within 14 days of receiving your order (postmarked within that timeframe).
• Items may be returned by mail or in-store.

To be eligible for a return, merchandise must be unworn, unused, unwashed, in original resalable condition, with all original tags attached, and accompanied by proof of purchase.

greige boutique reserves the right to inspect all returned merchandise before approving a refund. Returns that show signs of wear, damage, alterations, washing, or are returned without original tags may be refused and returned to the customer at the customer's expense.

Exchanges

The quickest way to exchange an item is to place a new order and return the original item following the return guidelines above.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

For international orders, any duties, taxes, customs fees, brokerage fees, or other import charges paid are non-refundable.

International Returns

International customers may return eligible regular-priced merchandise in accordance with our Online Return Policy.

Customers are responsible for all return shipping costs, as well as any duties, taxes, customs fees, brokerage fees, or other charges associated with returning merchandise to greige boutique.

If an international shipment is refused or returned due to unpaid duties, taxes, or customs fees, the original shipping charges are non-refundable. Any return shipping fees, customs charges, brokerage fees, or other costs incurred by greige boutique will be deducted from the customer's refund.

In-Store Purchases & Online Pick-Up Orders

Eligible for exchange or store credit only within 10 days of the original purchase date.

Items must be in original condition, with tags attached, and accompanied by proof of purchase.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

• Sale, discounted, or promotional merchandise
• Personal care products (including lotions, perfumes, soaps, deodorants, and candles)
• Jewelry
• Intimates
• Special orders
• Gift cards

Original shipping charges, duties, taxes, customs fees, and brokerage fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us at hello@greigeboutique.com within 72 hours of delivery so we can resolve the issue promptly.

Refunds

Once your return has been received and inspected, you will be notified whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved, please contact us at hello@greigeboutique.com.

Refunds are issued for the merchandise value only. Original shipping charges are non-refundable.

Special Orders

We're happy to place special orders just for you.

• Full payment is required at the time the order is placed.
• You'll be notified when your item is ready for pick-up or shipment.
• All special orders are final sale and are not eligible for cancellation, return, exchange, or refund.

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